There’s nothing worse than spending your hard-earned money only to find out that the product or service you just paid for is not up to par. You brought home your new laptop, excited to get it set up and start using it for work or school, only to realize that the keyboard doesn’t work properly. How do you feel? How would you like to get a refund on your purchase?
A PayPal Purchase Protection plan allows customers who have experienced this exact situation to file an official dispute claim with PayPal. If approved, they can receive refunds of their purchase amount back in full if specific terms are met during the claims process. As long as this protection plan is mentioned in both the commercial transaction agreement and customer receipt, customers are covered for eligible claims.
There are a few reasons why a customer would file a claim with PayPal for their transaction:
You may be wondering what you have to do in order to qualify for a dispute resolution. You must meet all of PayPal’s requirements, including the deadline to submit any request and provide proof that your purchase was not as described. The time limit is 45 days from when the date of purchase is shown on your receipt. Here’s what you need to do:
The process can be difficult if you don’t know where to start because each case has different circumstances and important information needed for processing. Therefore, we’ve created this easy How To Dispute A Charge On PayPal guide for your benefit using our own expertise. We hope it helps make things a little less stressful for you.
The How To Dispute A Charge On PayPal guide will walk you through the process of filing your claim, what information to include in your statement, and how to submit it to PayPal. Let’s get started!
You need to start by opening a dispute on your PayPal account. There are several dispute reasons that may happen for example the customer claims he didn’t authorize the payment or he never received anything from the seller. Also, you may check if there’s an error in some of those numbers that appear on your bank statement, such as incorrect amounts or some missing digits before the decimal point.
When filing a dispute first thing you need to do is open a PayPal dispute within 20 days of the transaction date and wait for them to respond back to your claim. Don’t panic if they don’t reply immediately, you still have time to dispute the charge and win the dispute.
Do not forget that in order to dispute, you need proof of the money transfer such as the PayPal transaction ID number. It is also useful when you dispute PayPal claim if you can prove that product was delivered or it has been returned back already.
Before making a dispute claim be certain that there really is an error and request your bank for help if it doesn’t respond within 10 business days.
STEP 1: Gather The Necessary Documents And Information
Before you start, make sure that you’re prepared to submit information and documents that PayPal may request for verification of your claim. You’ll need the following:
Proof Of Purchase
The first step is to get all of your purchase information together so you can provide it when requested by PayPal. This includes any invoices or receipts for the product or service purchased, any emails between yourself and the seller about the transaction, and anything else that has to do with purchasing that item(s).
Proof Of Claim Sent
Once you’ve submitted a dispute through PayPal’s website, this step will appear. Click on “Click here” in order to provide proof that you’ve submitted your claim. You will receive an email from PayPal to confirm the date and time you sent in your dispute.
Proof Of Claim Received
This step will appear once you’ve successfully filed a dispute and received the information allowing you to send proof of said events via email submission through PayPal. For this step, print out the results of your How To Dispute A Charge On PayPal Transaction page and paste it into the body of your email. Attach any receipts or other documents related to your purchase such as emails between yourself and the merchant, then add additional information should any questions be asked during processing such as order number, company name, etc. so these can be added to your claim.
Now that you have all of the information and documents needed for processing, let’s get started with How To Dispute A Charge On PayPal. First, go to their website by clicking on this link. Once you are able to log in, click the “File a Claim” button located at the top right corner of their site. You will then be prompted to choose what type of claim you would like to file under categories such as eBay, transactions not received or sent, unauthorized charges, etc. Select “A buyer asserts a claim.” Then select the “I was charged incorrectly for something I bought” option once again choosing your category from either buyer who didn’t receive items or items not as described.
You will then be asked for your email address. Enter it into the designated space and click “Next.” You will then be prompted to choose a resolution option. Select the option that says, “I want a refund for the full amount of the original transaction.” Then select continue.
What is a dispute charge?
A dispute charge occurs when a customer files a dispute with their credit card company or bank. Dispute charges are used to describe any type of action that results from a dispute claim filed by a buyer.
In other words, a disputed charge is a process of disputing an amount sent from Paypal or any other payment platform to your account. You can dispute types such as unauthorized transactions, overcharge, and the wrong amount received. Also, PayPal disputes may happen if you have not received merchandise you ordered online, were unsatisfied with its quality, or never got it at all.
The dispute process has become quite popular nowadays because whenever something goes wrong consumers seek help and complain about the problem on social media networks such as Facebook. It is good to dispute the charges because it will help you win easier and get your money back.